Change Zendesk Subdomain - Frequently asked questions
Explore FAQs on changing your Zendesk subdomain after a company rename. Learn about the process, requirements, and potential impacts on your account.
Frequently asked questions
How can I change my Zendesk subdomain after a company name change?
To change your Zendesk subdomain after a company name change, account owners can follow specific instructions provided by Zendesk. It's important to note that renaming your subdomain might have unintended side effects, so it's recommended to…
What should I consider before renaming my Zendesk subdomain?
Before renaming your Zendesk subdomain, consider the potential unintended side effects that might occur. Renaming your subdomain can impact various aspects of your account, so it's crucial to understand these effects beforehand. Zendesk suggests…
How does host mapping help when changing a Zendesk subdomain?
Host mapping helps by allowing you to change the external-facing URL of your help center before officially changing your Zendesk subdomain. This strategy is recommended by Zendesk to minimize the impact on your customers. By configuring host…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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