Fix Ticket Status in SLAs - Frequently asked questions
Discover solutions for when ticket status isn't an option in SLAs. Explore FAQs to troubleshoot and resolve common issues with Zendesk SLA conditions.
Frequently asked questions
Why can't I find Ticket status as a condition when creating SLAs in Zendesk?
If you're unable to find Ticket status as a condition when creating SLA policies in Zendesk, it's likely because custom ticket statuses are not enabled. To resolve this, you need to activate custom ticket statuses. Once activated, refresh the page…
How do I enable custom ticket statuses in Zendesk for SLA policies?
To use Ticket status as a condition in SLA policies, you must first enable custom ticket statuses in Zendesk. Once these are activated, you can refresh your page and revisit the SLA policy you were working on. This will allow you to include Ticket…
What should I do if Ticket status is not an option in SLA conditions?
If Ticket status is not appearing as an option in your SLA conditions, the solution is to enable custom ticket statuses. After enabling them, make sure to refresh your page and then return to your SLA policy setup. This should resolve the issue and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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