image for site

Meet All vs. Meet Any Conditions - Frequently asked questions

Explore the differences between 'meet all' and 'meet any' conditions in Zendesk. This page answers common questions to help you understand and apply these conditions effectively.

Frequently asked questions

What does 'meet ALL conditions' mean in Zendesk triggers?

In Zendesk triggers, 'meet ALL conditions' means that every condition specified must be true for the trigger to activate. This uses the 'and' operator, requiring all conditions to be satisfied simultaneously. For example, if you set conditions like…

How does 'meet ANY conditions' work in Zendesk triggers?

'Meet ANY conditions' in Zendesk triggers means that at least one of the specified conditions must be true for the trigger to activate. This uses the 'or' operator, allowing flexibility in which conditions can be met. For instance, if you have…

Can I use 'meet ALL' and 'meet ANY' conditions together in Zendesk?

Yes, you can use 'meet ALL' and 'meet ANY' conditions together in Zendesk triggers. When combined, a ticket must satisfy every condition in the 'meet ALL' section and at least one condition in the 'meet ANY' section. This combination allows for…

How do views differ from triggers and automations in Zendesk?

Views in Zendesk differ from triggers and automations as they are not business rules but rather a way to organize tickets. The 'meet ANY conditions' in views acts more like a suggestion list, meaning tickets can appear in a view if they meet any of…

Is there a way to implement 'meet NONE' conditions in Zendesk?

While Zendesk doesn't have a direct 'meet NONE' condition, you can achieve similar results by using the 'is not' condition under 'meet ALL'. This setup requires each condition to be false for the trigger to fire, effectively creating a 'none'…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites