Implementing 'Meet NONE' Conditions in Zendesk
Is there a way to implement 'meet NONE' conditions in Zendesk?
While Zendesk doesn't have a direct 'meet NONE' condition, you can achieve similar results by using the 'is not' condition under 'meet ALL'. This setup requires each condition to be false for the trigger to fire, effectively creating a 'none' scenario. For example, if you want a trigger to fire only when a ticket is not from a specific organization, you would set the condition as Organization is not Test org.
For more details, you can check the originalZendesk help article.
More related questions
What does 'meet ALL conditions' mean in Zendesk triggers?
In Zendesk triggers, 'meet ALL conditions' means that every condition specified must be true for the trigger to activate. This uses the 'and' operator, requiring all conditions to be satisfied simultaneously. For example, if you set conditions like…
How does 'meet ANY conditions' work in Zendesk triggers?
'Meet ANY conditions' in Zendesk triggers means that at least one of the specified conditions must be true for the trigger to activate. This uses the 'or' operator, allowing flexibility in which conditions can be met. For instance, if you have…
Can I use 'meet ALL' and 'meet ANY' conditions together in Zendesk?
Yes, you can use 'meet ALL' and 'meet ANY' conditions together in Zendesk triggers. When combined, a ticket must satisfy every condition in the 'meet ALL' section and at least one condition in the 'meet ANY' section. This combination allows for…
How do views differ from triggers and automations in Zendesk?
Views in Zendesk differ from triggers and automations as they are not business rules but rather a way to organize tickets. The 'meet ANY conditions' in views acts more like a suggestion list, meaning tickets can appear in a view if they meet any of…
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