Managing Multiple Emails for Contacts - Frequently asked questions
Discover how to manage multiple email addresses for leads or contacts in Zendesk. This page answers common questions about adding, editing, and organizing emails.
Frequently asked questions
Can I add multiple email addresses to a contact card in Zendesk?
Yes, you can add multiple email addresses to a contact card in Zendesk. This is done by creating a custom field and setting the field type to Email. Once you've set this up, Zendesk will automatically pull in email communications from the…
How do I set up a custom email field in Zendesk?
To set up a custom email field in Zendesk, you need to create a custom field and set its type to Email. This allows you to track communications from multiple email addresses on a single contact card. By doing this, all email interactions from the…
Why would I need multiple email addresses on a Zendesk contact card?
Having multiple email addresses on a Zendesk contact card is useful for tracking all communications with a lead or contact. By adding additional email fields, you ensure that all email interactions, regardless of which address they are sent from,…
What happens to emails from additional addresses in Zendesk?
Emails from additional addresses are automatically pulled into the activity feed in Zendesk. By setting up custom email fields, you ensure that all communications from these addresses are captured and displayed alongside other interactions with the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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