Handling Emails from Multiple Addresses in Zendesk
What happens to emails from additional addresses in Zendesk?
Emails from additional addresses are automatically pulled into the activity feed in Zendesk. By setting up custom email fields, you ensure that all communications from these addresses are captured and displayed alongside other interactions with the contact. This integration helps maintain a complete and organized record of all email exchanges.
This feature is particularly useful for managing contacts with multiple email addresses, ensuring no communication is missed.
More related questions
Can I add multiple email addresses to a contact card in Zendesk?
Yes, you can add multiple email addresses to a contact card in Zendesk. This is done by creating a custom field and setting the field type to Email. Once you've set this up, Zendesk will automatically pull in email communications from the…
How do I set up a custom email field in Zendesk?
To set up a custom email field in Zendesk, you need to create a custom field and set its type to Email. This allows you to track communications from multiple email addresses on a single contact card. By doing this, all email interactions from the…
Why would I need multiple email addresses on a Zendesk contact card?
Having multiple email addresses on a Zendesk contact card is useful for tracking all communications with a lead or contact. By adding additional email fields, you ensure that all email interactions, regardless of which address they are sent from,…
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