Setting Up Custom Email Fields in Zendesk
Discover how to create custom email fields in Zendesk to track multiple email addresses.
How do I set up a custom email field in Zendesk?
To set up a custom email field in Zendesk, you need to create a custom field and set its type to Email. This allows you to track communications from multiple email addresses on a single contact card. By doing this, all email interactions from the additional addresses will be visible in the activity feed.
This setup is particularly useful if you need to monitor several email addresses for a single lead or contact.
More related questions
Can I add multiple email addresses to a contact card in Zendesk?
Yes, you can add multiple email addresses to a contact card in Zendesk. This is done by creating a custom field and setting the field type to Email. Once you've set this up, Zendesk will automatically pull in email communications from the…
Why would I need multiple email addresses on a Zendesk contact card?
Having multiple email addresses on a Zendesk contact card is useful for tracking all communications with a lead or contact. By adding additional email fields, you ensure that all email interactions, regardless of which address they are sent from,…
What happens to emails from additional addresses in Zendesk?
Emails from additional addresses are automatically pulled into the activity feed in Zendesk. By setting up custom email fields, you ensure that all communications from these addresses are captured and displayed alongside other interactions with the…
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