Add Multiple Emails to Zendesk Contact Card
Can I add multiple email addresses to a contact card in Zendesk?
Yes, you can add multiple email addresses to a contact card in Zendesk. This is done by creating a custom field and setting the field type to Email. Once you've set this up, Zendesk will automatically pull in email communications from the additional addresses into the activity feed. You can add as many additional email fields as needed, depending on how many addresses you want to monitor.
For more detailed instructions, you can refer to the originalZendesk article.
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How do I set up a custom email field in Zendesk?
To set up a custom email field in Zendesk, you need to create a custom field and set its type to Email. This allows you to track communications from multiple email addresses on a single contact card. By doing this, all email interactions from the…
Why would I need multiple email addresses on a Zendesk contact card?
Having multiple email addresses on a Zendesk contact card is useful for tracking all communications with a lead or contact. By adding additional email fields, you ensure that all email interactions, regardless of which address they are sent from,…
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