How to Use the Team Members Page - Frequently asked questions
Frequently asked questions
How do I access the Team Members page in Zendesk?
To access the Team Members page in Zendesk, navigate through the Admin Center. In the Admin Center, click on 'People' in the sidebar, then select 'Team' followed by 'Team members'. This will open the Team Members page where you can manage your…
What information is available on the Team Members page?
The Team Members page provides a comprehensive list of all agents, admins, and the account owner. It displays information about the number of agent seats used and offers a link to add more seats if needed. This page is essential for managing team…
How can I search for a specific team member in Zendesk?
Searching for a specific team member in Zendesk is quick and easy using the search bar. In the Admin Center, go to 'People' in the sidebar, then select 'Team' and 'Team members'. Enter the team member’s name, partial name, or email address in the…
How do I filter the list of team members by role or sign-in date?
Filtering the list of team members by role or sign-in date helps you manage your team more effectively. In the Admin Center, click 'People' in the sidebar, then select 'Team' and 'Team members'. Click 'Filter' and use the 'Product' and 'Role'…
Can I sort the team members list by last sign-in or creation date?
Yes, you can sort the team members list by last sign-in or creation date in Zendesk. To sort by last sign-in, go to the 'Last sign-in' column and click the sort icon to arrange the list from most recent to least recent or vice versa. To sort by…
Is it possible to export the Team Members page as a report?
Currently, exporting the Team Members page as a report is not possible directly from Zendesk. However, Zendesk has this feature on their roadmap and it may be available in the future. In the meantime, if you need a list of your agents and their…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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