Fix Email Errors: SPF, DNS, TXT Records - Frequently asked questions
Frequently asked questions
How do I fix the 'Forwarding check failed' error in Zendesk?
To fix the 'Forwarding check failed' error, you need to address the email forwarding setup. If you're using the Google Connector, navigate to your Zendesk Email settings, locate the problematic address, and reconnect your Gmail account by…
What steps should I take if SPF does not include Zendesk Support?
If SPF does not include Zendesk Support, it can prevent emails from being sent. To resolve this, navigate to your Zendesk Email Settings, find the email with the SPF error, and inform your email admin. If you're the admin, add the recommended SPF…
How can I fix DNS records not set up correctly in Zendesk?
To fix DNS records not set up correctly, you need to update your DNS settings with the correct TXT record. Start by navigating to your Zendesk Email Settings and locate the email with the DNS error. Expand the error details to find the required…
What should I do if my email forwarding isn't verifying in Zendesk?
If your email forwarding isn't verifying, ensure your forwarding rules are correctly set up. Check that your external email domain is forwarding to your Zendesk support address. If normal traffic forwards but verification fails, confirm with your…
How do I verify SPF, DNS, and TXT records in Zendesk?
Verifying SPF, DNS, and TXT records in Zendesk ensures your email settings are correct. Navigate to your Zendesk Email Settings, locate the support address with errors, and use the 'See Details' option to verify each record. Ensure your external…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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