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Troubleshoot Email Forwarding Verification in Zendesk

Discover how to troubleshoot email forwarding verification issues in Zendesk by checking forwarding rules and x-headers.

What should I do if my email forwarding isn't verifying in Zendesk?

If your email forwarding isn't verifying, ensure your forwarding rules are correctly set up.

Check that your external email domain is forwarding to your Zendesk support address. If normal traffic forwards but verification fails, confirm with your domain admin that email x-headers aren't being stripped. Use the 'Connect other' option if needed. Verification can take up to 48 hours. For more guidance, refer to theoriginal link.


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