Resolve Facebook Page Errors - Frequently asked questions
Discover solutions to common issues with Facebook page errors in Zendesk. This page addresses frequently asked questions to help you troubleshoot and resolve these errors efficiently.
Frequently asked questions
Why am I seeing the error 'Facebook page already in use' on Zendesk?
The error 'Facebook page already in use' occurs when your Facebook page is linked to another Zendesk subdomain or trial account. This means that the page has been previously associated and needs to be removed from the old account before it can be…
How can I remove a Facebook page from an old Zendesk subdomain?
To remove a Facebook page from an old Zendesk subdomain, you need to access the subdomain where the page is currently linked. Once you have access, navigate to the social messaging channels settings and remove the Facebook page from there. If you…
What information do I need to provide Zendesk Support to resolve the Facebook page error?
To resolve the Facebook page error with Zendesk Support, you need to provide specific information. This includes your Facebook business page link, the old Zendesk subdomain, and the new subdomain you wish to use. Having this information ready will…
What should I do if I can't access the old Zendesk account linked to my Facebook page?
If you can't access the old Zendesk account linked to your Facebook page, you will need to contact Zendesk Support for help. They can assist you in removing the Facebook page from the old account. Make sure to provide them with your Facebook…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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