Fix 'Facebook page already in use' error on Zendesk
Why am I seeing the error 'Facebook page already in use' on Zendesk?
The error 'Facebook page already in use' occurs when your Facebook page is linked to another Zendesk subdomain or trial account. This means that the page has been previously associated and needs to be removed from the old account before it can be added to a new one.
To resolve this, if you still have access to the old subdomain, you should remove the Facebook page from there and then try adding it again. If you no longer have access to the previous account, you will need to contact Zendesk Support. Use the widget at the bottom of the help page and provide them with your Facebook business page link, the old subdomain, and the new subdomain. For more details, you can refer to the article onAdding Facebook Messenger channels to the Zendesk Agent Workspace.
More related questions
How can I remove a Facebook page from an old Zendesk subdomain?
To remove a Facebook page from an old Zendesk subdomain, you need to access the subdomain where the page is currently linked. Once you have access, navigate to the social messaging channels settings and remove the Facebook page from there. If you…
What information do I need to provide Zendesk Support to resolve the Facebook page error?
To resolve the Facebook page error with Zendesk Support, you need to provide specific information. This includes your Facebook business page link, the old Zendesk subdomain, and the new subdomain you wish to use. Having this information ready will…
What should I do if I can't access the old Zendesk account linked to my Facebook page?
If you can't access the old Zendesk account linked to your Facebook page, you will need to contact Zendesk Support for help. They can assist you in removing the Facebook page from the old account. Make sure to provide them with your Facebook…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
