Scheduled Maintenance March 17, 2024 - Frequently asked questions
Frequently asked questions
What is the scheduled maintenance on March 17, 2024, for Zendesk?
Zendesk has scheduled critical maintenance on March 17, 2024, which will affect a subset of Chat and Support (Agent Workspace - Messaging & Chat) customers. This maintenance is necessary for space optimization on database clusters and applying…
Who will be affected by the Zendesk maintenance on March 17, 2024?
A subset of Zendesk customers using Chat and Support (Agent Workspace - Messaging & Chat) will be affected by the maintenance on March 17, 2024. These customers will experience a maximum service disruption of 60 minutes within the 90-minute…
What should I expect during the Zendesk maintenance window?
During the maintenance window on March 17, 2024, customers using Messaging, Web/Mobile Messaging, and SunCo SDK with Agent Workspace will experience a degraded service. New chat sessions cannot be created, and ongoing chats will be disconnected for…
How will the Chat Widget and SDKs behave during the maintenance?
During the maintenance on March 17, 2024, if you are using the Widget with Messaging enabled, all channels will remain available, but agents will only receive messages sent during the maintenance after it concludes. It's recommended to redirect…
Why is Zendesk performing maintenance on March 17, 2024?
Zendesk is conducting maintenance on March 17, 2024, to optimize space on database clusters and apply security patches. These updates are crucial for enhancing the reliability, security, and performance of Zendesk services. Such maintenance…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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