What to Expect During Zendesk Maintenance March 17, 2024
What should I expect during the Zendesk maintenance window?
During the maintenance window on March 17, 2024, customers using Messaging, Web/Mobile Messaging, and SunCo SDK with Agent Workspace will experience a degraded service. New chat sessions cannot be created, and ongoing chats will be disconnected for both agents and visitors.
Agents will not be able to respond to messaging tickets, and they might encounter issues like 'Failed to load composer'. If agents are disconnected after having a ticket open, they may see a 'Resend' button to attempt sending messages again. However, this option disappears if the page is closed or refreshed.
More related questions
What is the scheduled maintenance on March 17, 2024, for Zendesk?
Zendesk has scheduled critical maintenance on March 17, 2024, which will affect a subset of Chat and Support (Agent Workspace - Messaging & Chat) customers. This maintenance is necessary for space optimization on database clusters and applying…
Who will be affected by the Zendesk maintenance on March 17, 2024?
A subset of Zendesk customers using Chat and Support (Agent Workspace - Messaging & Chat) will be affected by the maintenance on March 17, 2024. These customers will experience a maximum service disruption of 60 minutes within the 90-minute…
How will the Chat Widget and SDKs behave during the maintenance?
During the maintenance on March 17, 2024, if you are using the Widget with Messaging enabled, all channels will remain available, but agents will only receive messages sent during the maintenance after it concludes. It's recommended to redirect…
Why is Zendesk performing maintenance on March 17, 2024?
Zendesk is conducting maintenance on March 17, 2024, to optimize space on database clusters and apply security patches. These updates are crucial for enhancing the reliability, security, and performance of Zendesk services. Such maintenance…
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