Edit Team Member Profiles - Frequently asked questions
Discover answers to common questions about editing team member user profiles in Zendesk. Learn how to manage user information, permissions, and more.
Frequently asked questions
How do I edit a team member's profile in Zendesk?
To edit a team member's profile in Zendesk, you need to access the Admin Center. Start by clicking on 'People' in the sidebar, then select 'Team' followed by 'Team members'. On the Team members page, click on the specific team member whose profile…
Can I change a team member's email address in Zendesk?
Yes, you can change a team member's primary email address or add an additional email address in Zendesk. To do this, navigate to the Admin Center, click on 'People' in the sidebar, and select 'Team' followed by 'Team members'. Once you are on the…
How can I reset a team member's password in Zendesk?
Resetting a team member's password in Zendesk is straightforward. First, go to the Admin Center and click on 'People' in the sidebar. Then, select 'Team' and 'Team members'. On the Team members page, click on the team member whose password you…
Where can I update a team member's role and product access in Zendesk?
To update a team member's roles and product access in Zendesk, you should refer to the section on setting roles and access in the Zendesk Admin Center. This is separate from editing their user profile. While the user profile allows you to change…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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