Update Team Member Roles in Zendesk
Discover how to update a team member's roles and product access in Zendesk. Follow the correct process in the Admin Center.
Where can I update a team member's role and product access in Zendesk?
To update a team member's roles and product access in Zendesk, you should refer to the section on setting roles and access in the Zendesk Admin Center. This is separate from editing their user profile.
While the user profile allows you to change names, emails, and passwords, roles and product access require a different process. For detailed instructions, consult the relevant section in the Zendesk help documentation.
More related questions
How do I edit a team member's profile in Zendesk?
To edit a team member's profile in Zendesk, you need to access the Admin Center. Start by clicking on 'People' in the sidebar, then select 'Team' followed by 'Team members'. On the Team members page, click on the specific team member whose profile…
Can I change a team member's email address in Zendesk?
Yes, you can change a team member's primary email address or add an additional email address in Zendesk. To do this, navigate to the Admin Center, click on 'People' in the sidebar, and select 'Team' followed by 'Team members'. Once you are on the…
How can I reset a team member's password in Zendesk?
Resetting a team member's password in Zendesk is straightforward. First, go to the Admin Center and click on 'People' in the sidebar. Then, select 'Team' and 'Team members'. On the Team members page, click on the team member whose password you need…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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