Managing Zendesk WFM Account Settings - Frequently asked questions
Frequently asked questions
How can I access Zendesk WFM account settings?
To access your Zendesk WFM account settings, simply hover over the admin icon in the navigation bar of the Zendesk WFM web app and select 'Account settings'. This will take you to the Account settings page where you can manage various settings…
What information can I manage in Zendesk WFM account settings?
In Zendesk WFM account settings, you can manage general information like your organization's name, the account owner's details, and time preferences. Additionally, you can control tracking options such as task lock for agents and configure Zendesk…
How do time preferences work in Zendesk WFM?
Time preferences in Zendesk WFM allow you to set your default account time zone and choose the start of your work week. The default time zone applies when a user doesn't have an assigned time zone, ensuring consistency across your organization….
What is task lock in Zendesk WFM and how does it work?
Task lock in Zendesk WFM allows agents to remain clocked into a single ticket or task while opening other tickets. This feature is activated at the account level by default for new team members, but user settings take precedence. If you change the…
What are the Zendesk app options available in WFM settings?
Zendesk app options in WFM settings include configuring the timer and general tasks visibility in the time tracking widget. You can decide if the timer should appear to agents and whether general tasks should be selectable. Turning off general…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
