Manage Information in Zendesk WFM Account Settings
What information can I manage in Zendesk WFM account settings?
In Zendesk WFM account settings, you can manage general information like your organization's name, the account owner's details, and time preferences.
Additionally, you can control tracking options such as task lock for agents and configure Zendesk app options like the timer and general tasks visibility in the time tracking widget. This allows you to customize how your team interacts with the WFM app in Zendesk Support.
More related questions
How can I access Zendesk WFM account settings?
To access your Zendesk WFM account settings, simply hover over the admin icon in the navigation bar of the Zendesk WFM web app and select 'Account settings'. This will take you to the Account settings page where you can manage various settings…
How do time preferences work in Zendesk WFM?
Time preferences in Zendesk WFM allow you to set your default account time zone and choose the start of your work week. The default time zone applies when a user doesn't have an assigned time zone, ensuring consistency across your organization. You…
What is task lock in Zendesk WFM and how does it work?
Task lock in Zendesk WFM allows agents to remain clocked into a single ticket or task while opening other tickets. This feature is activated at the account level by default for new team members, but user settings take precedence. If you change the…
What are the Zendesk app options available in WFM settings?
Zendesk app options in WFM settings include configuring the timer and general tasks visibility in the time tracking widget. You can decide if the timer should appear to agents and whether general tasks should be selectable. Turning off general…
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