Volume Rate Limits on Support Endpoints - Frequently asked questions
Frequently asked questions
What are the new volume rate limits for Zendesk Support API endpoints?
Zendesk has introduced new volume rate limits for certain Support API endpoints. Starting November 5, 2020, the limits are set as follows: for the 'List Tickets' and 'List Tags' endpoints, the limit is 50 requests per minute above page 500. For the…
How will the new Zendesk API rate limits affect my account?
The new Zendesk API rate limits are unlikely to affect your account immediately, as they are set higher than current activity levels. However, if your account experiences a volume spike that exceeds these limits, you will receive a 429 error…
What should I do if I exceed the Zendesk API rate limits?
If you exceed the Zendesk API rate limits, you will receive a 429 error response. This response will include a Retry-After header, which tells you how many seconds to wait before retrying your request. To avoid hitting these limits, consider using…
Why has Zendesk implemented new rate limits on API endpoints?
Zendesk has implemented new rate limits on API endpoints to ensure reliable service and maintain the performance and stability of their infrastructure. High volumes of paginated requests can lead to heavy loads, so these limits help manage traffic…
How can I efficiently collect large amounts of data from Zendesk?
To efficiently collect large amounts of data from Zendesk, use the incremental export endpoint instead of list endpoints. This API provides near real-time data and allows you to select data with time as the index, offering precision in data…
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