Zendesk has introduced new volume rate limits for certain Support API endpoints. Starting November 5, 2020, the limits are set as follows: for the 'List Tickets' and 'List Tags' endpoints, the limit is 50 requests per minute above page 500. For the 'List Users' endpoint and its variations, the limit is 100 requests per minute above page 10,000.
These limits are designed to ensure the stability and performance of Zendesk's infrastructure by managing the traffic effectively. The limits are higher than the current activity levels, so no immediate breaking changes are expected. However, they may be adjusted if there's a risk of service incidents. For more details, you can check theoriginal announcement.
The new Zendesk API rate limits are unlikely to affect your account immediately, as they are set higher than current activity levels. However, if your account experiences a volume spike that exceeds these limits, you will receive a 429 error…
If you exceed the Zendesk API rate limits, you will receive a 429 error response. This response will include a Retry-After header, which tells you how many seconds to wait before retrying your request. To avoid hitting these limits, consider using…
Zendesk has implemented new rate limits on API endpoints to ensure reliable service and maintain the performance and stability of their infrastructure. High volumes of paginated requests can lead to heavy loads, so these limits help manage traffic…
To efficiently collect large amounts of data from Zendesk, use the incremental export endpoint instead of list endpoints. This API provides near real-time data and allows you to select data with time as the index, offering precision in data…