How to Add a New Greeting - Frequently asked questions
Discover answers to common questions about adding a new greeting in Zendesk. Learn the steps, tips, and troubleshooting advice to enhance your customer support experience.
Frequently asked questions
How do I add a new greeting in Zendesk Talk?
To add a new greeting in Zendesk Talk, you can either upload an existing audio file or record one directly. To get started, navigate to Admin Center > Channels > Talk and email > Talk, then go to the Greetings tab and select 'Add greeting'. You…
Can I upload a custom wait message in Zendesk Talk?
Yes, you can upload a custom wait message in Zendesk Talk by adding it as a new greeting. To do this, go to Admin Center > Channels > Talk and email > Talk, then navigate to the Greetings tab and click 'Add greeting'. You can upload an MP3 or WAV…
What file formats are supported for greetings in Zendesk Talk?
Zendesk Talk supports MP3 and WAV file formats for uploading new greetings. When adding a new greeting, ensure your audio file is either in MP3 or WAV format and does not exceed 10MB in size. This allows you to easily upload your custom greeting…
How can I record a new greeting directly in Zendesk Talk?
You can record a new greeting directly in Zendesk Talk using the interface. To do this, go to Admin Center > Channels > Talk and email > Talk, then navigate to the Greetings tab and select 'Add greeting'. From there, choose the option to record a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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