How to Add a New Greeting in Zendesk Talk
Learn how to add or upload a new greeting in Zendesk Talk. Follow simple steps to enhance your customer service experience.
How do I add a new greeting in Zendesk Talk?
To add a new greeting in Zendesk Talk, you can either upload an existing audio file or record one directly.
To get started, navigate to Admin Center > Channels > Talk and email > Talk, then go to the Greetings tab and select 'Add greeting'. You can upload an MP3 or WAV file (up to 10MB) from your computer, or use the interface to record a new greeting.
For more details, check out theManage outgoing greetingsarticle.
More related questions
Can I upload a custom wait message in Zendesk Talk?
Yes, you can upload a custom wait message in Zendesk Talk by adding it as a new greeting. To do this, go to Admin Center > Channels > Talk and email > Talk, then navigate to the Greetings tab and click 'Add greeting'. You can upload an MP3 or WAV…
What file formats are supported for greetings in Zendesk Talk?
Zendesk Talk supports MP3 and WAV file formats for uploading new greetings. When adding a new greeting, ensure your audio file is either in MP3 or WAV format and does not exceed 10MB in size. This allows you to easily upload your custom greeting or…
How can I record a new greeting directly in Zendesk Talk?
You can record a new greeting directly in Zendesk Talk using the interface. To do this, go to Admin Center > Channels > Talk and email > Talk, then navigate to the Greetings tab and select 'Add greeting'. From there, choose the option to record a…
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