How to Analyze Abandoned Calls in Zendesk - Frequently asked questions
Discover answers to common questions about analyzing calls abandoned after waiting over 10 seconds in Zendesk. Learn how to use Explore effectively.
Frequently asked questions
How can I create a report for calls abandoned after 10 seconds in Zendesk?
To create a report for calls abandoned after 10 seconds in Zendesk, you'll need to use Zendesk Explore. This involves creating a standard calculated metric to filter calls based on their duration and completion status. Start by opening the Explore…
What skill level is required to create a report for abandoned calls in Zendesk?
Creating a report for abandoned calls in Zendesk requires an advanced skill level. This is because it involves using Zendesk Explore's reporting features and creating calculated metrics. You'll need to be comfortable navigating the Explore…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and tools within Explore to build and customize reports. If you don't have these permissions, you'll…
How long does it take to create a report for abandoned calls in Zendesk?
Creating a report for abandoned calls in Zendesk typically takes about 20 minutes. This time estimate assumes you are familiar with the Explore interface and have the necessary permissions. The process involves selecting the appropriate dataset,…
What dataset should I use for creating a report on abandoned calls in Zendesk?
When creating a report on abandoned calls in Zendesk, you should use the 'Talk - Calls' dataset. This dataset contains the necessary call data to analyze and report on call completion statuses and durations. By selecting this dataset, you can…
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