Creating a report for abandoned calls in Zendesk requires an advanced skill level. This is because it involves using Zendesk Explore's reporting features and creating calculated metrics.
You'll need to be comfortable navigating the Explore interface, selecting datasets, and using formulas to create custom metrics. If you're new to these features, it might take some time to get familiar with the process. However, with practice, you'll be able to generate insightful reports to analyze your call data.
To create a report for calls abandoned after 10 seconds in Zendesk, you'll need to use Zendesk Explore. This involves creating a standard calculated metric to filter calls based on their duration and completion status. Start by opening the Explore…
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and tools within Explore to build and customize reports. If you don't have these permissions, you'll…
Creating a report for abandoned calls in Zendesk typically takes about 20 minutes. This time estimate assumes you are familiar with the Explore interface and have the necessary permissions. The process involves selecting the appropriate dataset,…
When creating a report on abandoned calls in Zendesk, you should use the 'Talk - Calls' dataset. This dataset contains the necessary call data to analyze and report on call completion statuses and durations. By selecting this dataset, you can…