Redact Ticket Content in Zendesk - Frequently asked questions
Discover solutions to common issues agents face when redacting ticket content in Zendesk Agent Workspace. Explore FAQs to enhance your support experience.
Frequently asked questions
Why can't agents redact ticket content in Zendesk Agent Workspace?
Agents in the Zendesk Agent Workspace may face issues redacting ticket content due to plan-specific settings. To enable redaction, admins need to adjust settings based on their plan. For Team, Growth, and Professional plans, admins should enable…
How can admins enable ticket content redaction for agents?
Admins can enable ticket content redaction for agents by adjusting settings according to their Zendesk plan. For Team, Growth, and Professional plans, the option 'Agents can delete tickets and redact content' should be enabled in the agent…
What are the steps to allow agents to redact content in Zendesk?
To allow agents to redact content in Zendesk, admins need to follow specific steps based on their subscription plan. For Team, Growth, and Professional plans, enable the 'Agents can delete tickets and redact content' option in the agent interface…
What are the limitations of ticket redaction in Zendesk?
Ticket redaction in Zendesk may have limitations depending on the plan and settings. While admins can enable redaction for agents, the specific capabilities and permissions might vary. It's important to review the plan-specific settings and ensure…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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Read FreeCash's case study
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