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Redact Ticket Content in Zendesk - Frequently asked questions

Discover solutions to common issues agents face when redacting ticket content in Zendesk Agent Workspace. Explore FAQs to enhance your support experience.

Frequently asked questions

Why can't agents redact ticket content in Zendesk Agent Workspace?

Agents in the Zendesk Agent Workspace may face issues redacting ticket content due to plan-specific settings. To enable redaction, admins need to adjust settings based on their plan. For Team, Growth, and Professional plans, admins should enable…

How can admins enable ticket content redaction for agents?

Admins can enable ticket content redaction for agents by adjusting settings according to their Zendesk plan. For Team, Growth, and Professional plans, the option 'Agents can delete tickets and redact content' should be enabled in the agent…

What are the steps to allow agents to redact content in Zendesk?

To allow agents to redact content in Zendesk, admins need to follow specific steps based on their subscription plan. For Team, Growth, and Professional plans, enable the 'Agents can delete tickets and redact content' option in the agent interface…

What are the limitations of ticket redaction in Zendesk?

Ticket redaction in Zendesk may have limitations depending on the plan and settings. While admins can enable redaction for agents, the specific capabilities and permissions might vary. It's important to review the plan-specific settings and ensure…

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