What's New February 2017 Roundup - Frequently asked questions
Frequently asked questions
How can I log into Zendesk Support using my Microsoft Office 365 account?
You can now log into Zendesk Support using your Microsoft Office 365 account. This feature allows users to access Zendesk Support with their work, school, or personal Microsoft account, making it easier to integrate with existing systems. For more…
What new features are available for the Zendesk Google Play integration?
Zendesk has enhanced its Google Play integration with several new features. You can now automatically set an end-user's language based on review data, filter reviews by star rating, and filter by a minimum character count to ensure reviews contain…
How can I use rich content and attachments in Zendesk macros?
Zendesk macros now support rich content and attachments, allowing you to include inline images and formatting. This enhancement makes macros more visually appealing and functional, improving communication with customers. To learn more, see the…
What is private ticket creation in Zendesk Support?
Private ticket creation in Zendesk Support allows agents to file tickets on behalf of customers without making them visible to the customer or any CCs. All comments are marked as internal notes until the ticket is manually made public. This feature…
What updates have been made to the Zendesk API administration page?
The Zendesk API administration page has been updated with a new UI for managing API settings and OAuth clients. It also includes a new Activity tab where you can monitor Core API usage over the previous 24 hours. This update provides better control…
How can visitors vote on Zendesk Help Center articles without logging in?
Visitors to your Zendesk Help Center can now vote on articles without logging in. This feature helps gather feedback on your content more effectively. To enable this feature, see the section on enabling users to vote on articles without signing…
How does archiving Help Center articles work in Zendesk?
Archiving Help Center articles in Zendesk prevents accidental deletion. When you remove an article, it's archived rather than deleted, allowing you to restore it later if needed. This feature helps maintain your knowledge base. For more details,…
What improvements have been made to Zendesk Help Center search results?
Zendesk Help Center search results have been improved in the Web Widget, now returning up to nine results instead of just three. End-users can view the expanded results list by clicking a button, and admins can customize the widget to hide this…
How does community content moderation work in Zendesk Help Center?
Community content moderation in Zendesk Help Center now applies to edited end-user content. When an end-user edits a post or comment, it goes through the moderation and spam filtering processes again, if enabled. This ensures that all content…
What new support does Zendesk Talk offer for text messaging?
Zendesk Talk now supports SMS and MMS, accommodating the growing trend of customer service via mobile devices. This feature allows agents to communicate with users through text messages, enhancing customer interaction. For more information, see the…
How can I customize the Zendesk Chat widget using the Web SDK?
The Zendesk Chat widget can now be customized using the Web SDK, allowing you to tailor its appearance and functionality to match your brand. You can add surveys, chatbots, and other interactive features, as well as set localization rules. For more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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