Visitors to your Zendesk Help Center can now vote on articles without logging in. This feature helps gather feedback on your content more effectively. To enable this feature, see the section on enabling users to vote on articles without signing in.
You can now log into Zendesk Support using your Microsoft Office 365 account. This feature allows users to access Zendesk Support with their work, school, or personal Microsoft account, making it easier to integrate with existing systems. For more…
Zendesk has enhanced its Google Play integration with several new features. You can now automatically set an end-user's language based on review data, filter reviews by star rating, and filter by a minimum character count to ensure reviews contain…
Zendesk macros now support rich content and attachments, allowing you to include inline images and formatting. This enhancement makes macros more visually appealing and functional, improving communication with customers. To learn more, see the…
Private ticket creation in Zendesk Support allows agents to file tickets on behalf of customers without making them visible to the customer or any CCs. All comments are marked as internal notes until the ticket is manually made public. This feature…
The Zendesk API administration page has been updated with a new UI for managing API settings and OAuth clients. It also includes a new Activity tab where you can monitor Core API usage over the previous 24 hours. This update provides better control…
Archiving Help Center articles in Zendesk prevents accidental deletion. When you remove an article, it's archived rather than deleted, allowing you to restore it later if needed. This feature helps maintain your knowledge base. For more details,…
Zendesk Help Center search results have been improved in the Web Widget, now returning up to nine results instead of just three. End-users can view the expanded results list by clicking a button, and admins can customize the widget to hide this…
Community content moderation in Zendesk Help Center now applies to edited end-user content. When an end-user edits a post or comment, it goes through the moderation and spam filtering processes again, if enabled. This ensures that all content…
Zendesk Talk now supports SMS and MMS, accommodating the growing trend of customer service via mobile devices. This feature allows agents to communicate with users through text messages, enhancing customer interaction. For more information, see the…
The Zendesk Chat widget can now be customized using the Web SDK, allowing you to tailor its appearance and functionality to match your brand. You can add surveys, chatbots, and other interactive features, as well as set localization rules. For more…