image for site

Resolve Zendesk Access Issues - Frequently asked questions

Discover solutions to Zendesk access degradation errors from May 2, 2024. This page addresses common questions about service incidents affecting multiple products and pods.

Frequently asked questions

What happened during the Zendesk service incident on May 2, 2024?

On May 2, 2024, Zendesk experienced a service incident that affected multiple products across all Pods. From 13:35 UTC to 14:25 UTC, customers faced slow performance and internal server errors. The incident was particularly impactful for users on…

How did Zendesk resolve the service incident on May 2, 2024?

Zendesk resolved the service incident on May 2, 2024, by rerouting internal traffic to bypass the affected infrastructure. This action restored full service by 14:25 UTC. The issue stemmed from a glitch in the service update process, which reduced…

What was the root cause of the Zendesk service incident on May 2, 2024?

The root cause of the Zendesk service incident on May 2, 2024, was a glitch in the service update process. This glitch led to some parts of the infrastructure not being ready to handle traffic, resulting in reduced capacity. To address this,…

What steps is Zendesk taking to prevent future incidents like the one on May 2, 2024?

To prevent future incidents like the one on May 2, 2024, Zendesk is implementing several remediation items. These include improving the infrastructure update process to detect and address issues before they affect customers, enhancing system…

Which Zendesk products were affected during the May 2, 2024 incident?

During the May 2, 2024 incident, several Zendesk products were affected, particularly for customers on Pod 23. These products included the Support agent interface, Sunshine Conversations Messaging, Chat, Talk, Explore, Sell, and Guide….

How long did the Zendesk service incident on May 2, 2024 last?

The Zendesk service incident on May 2, 2024, lasted for approximately 50 minutes. It began at 13:35 UTC and was resolved by 14:25 UTC. During this time, customers experienced slow performance and internal server errors across multiple products and…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites