Grant Agent Access to Product Video - Frequently asked questions
Explore common questions about granting agents access to product videos in Zendesk. Learn how to manage permissions, troubleshoot issues, and optimize agent access.
Frequently asked questions
How do I grant an agent access to a Zendesk product?
To grant an agent access to a Zendesk product, you need to set their product access role from their user profile in the Admin Center. First, ensure the agent is added as a new Staff user if they aren't already on your account. You can find detailed…
What are the steps to add a new agent to Zendesk?
Adding a new agent to Zendesk involves a few straightforward steps. First, ensure the agent is added as a new Staff user if they aren't already part of your account. You can find detailed instructions on this process in the Zendesk help articles….
Where can I find the option to manage an agent's role in Zendesk?
You can manage an agent's role in Zendesk from their user profile in the Admin Center. To access this, navigate to Admin Center > People > Team > Team members, or use the search function to find the agent's profile. Once you're in the agent's…
How can I review and change an agent's product roles in Zendesk?
To review and change an agent's product roles in Zendesk, access their user profile in the Admin Center. You can do this by navigating to Admin Center > People > Team > Team members, or by using the search function to find their profile. Once in…
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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