Reviewing and Changing Agent Roles in Zendesk
How can I review and change an agent's product roles in Zendesk?
To review and change an agent's product roles in Zendesk, access their user profile in the Admin Center. You can do this by navigating to Admin Center > People > Team > Team members, or by using the search function to find their profile.
Once in the profile, click on 'Manage role in Admin Center' from the left sidebar. Here, you can see the roles assigned to the agent for each Zendesk product and make any necessary changes to grant or adjust access. For more detailed information on product roles and permissions, refer to the Zendesk help articles.
More related questions
How do I grant an agent access to a Zendesk product?
To grant an agent access to a Zendesk product, you need to set their product access role from their user profile in the Admin Center. First, ensure the agent is added as a new Staff user if they aren't already on your account. You can find detailed…
What are the steps to add a new agent to Zendesk?
Adding a new agent to Zendesk involves a few straightforward steps. First, ensure the agent is added as a new Staff user if they aren't already part of your account. You can find detailed instructions on this process in the Zendesk help articles….
Where can I find the option to manage an agent's role in Zendesk?
You can manage an agent's role in Zendesk from their user profile in the Admin Center. To access this, navigate to Admin Center > People > Team > Team members, or use the search function to find the agent's profile. Once you're in the agent's…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
