Fix 'Failed to Synchronize' in Salesforce - Frequently asked questions
Discover solutions to the 'Failed to Synchronize' error in Salesforce. This page addresses common questions and troubleshooting tips to resolve synchronization issues effectively.
Frequently asked questions
Why am I seeing a 'Failed to synchronize info' error in Salesforce with Zendesk?
The 'Failed to synchronize info' error in Salesforce occurs when the Zendesk sidebar app times out while fetching fields. This can happen if there are too many fields and objects being fetched from Salesforce. To resolve this, try reducing the…
How can I reduce the number of fields and objects in Zendesk for Salesforce?
To reduce the number of fields and objects in Zendesk for Salesforce, you need to adjust the settings in the sidebar app. First, sign in to Zendesk as an admin and navigate to the sidebar app's configuration settings. It's a good idea to take a…
What should I do if reducing fields doesn't fix the synchronization error?
If reducing the number of fields and objects doesn't resolve the synchronization error, it might still be related to a timeout issue. Try simplifying the search to a single object with fewer than 10 fields. If this works, gradually reintroduce…
Where do I configure settings to fix the synchronization error in Zendesk for Salesforce?
To fix the synchronization error, configure the settings within the Zendesk sidebar app, not directly in Salesforce. Sign in to Zendesk as an admin and access the sidebar app's configuration settings. From there, you can adjust the number of fields…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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