Fix 'Failed to synchronize info' Error in Salesforce
Why am I seeing a 'Failed to synchronize info' error in Salesforce with Zendesk?
The 'Failed to synchronize info' error in Salesforce occurs when the Zendesk sidebar app times out while fetching fields. This can happen if there are too many fields and objects being fetched from Salesforce. To resolve this, try reducing the number of fields and objects in the app's configuration settings. You can do this by signing in to Zendesk as an admin, accessing the sidebar app settings, and adjusting the fields and objects being fetched. For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
How can I reduce the number of fields and objects in Zendesk for Salesforce?
To reduce the number of fields and objects in Zendesk for Salesforce, you need to adjust the settings in the sidebar app. First, sign in to Zendesk as an admin and navigate to the sidebar app's configuration settings. It's a good idea to take a…
What should I do if reducing fields doesn't fix the synchronization error?
If reducing the number of fields and objects doesn't resolve the synchronization error, it might still be related to a timeout issue. Try simplifying the search to a single object with fewer than 10 fields. If this works, gradually reintroduce…
Where do I configure settings to fix the synchronization error in Zendesk for Salesforce?
To fix the synchronization error, configure the settings within the Zendesk sidebar app, not directly in Salesforce. Sign in to Zendesk as an admin and access the sidebar app's configuration settings. From there, you can adjust the number of fields…
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