Understanding Backlog Recorded vs End of Period - Frequently asked questions
Explore common questions about the differences between Backlog Recorded and Backlog End of Period. Find answers to help you understand these key concepts.
Frequently asked questions
What is the difference between Backlog recorded and Backlog end of period?
Backlog recorded aggregates data over a period, while Backlog end of period shows the backlog count at the end of that period. When using the 'Time - Backlog recorded' metric, you are summing up the backlog tickets over a selected timeframe. For…
Why is there a column with no date in my backlog report?
A column with no date appears because it groups backlog data from days not shown in the End of week snapshot. In Zendesk reports, the 'End of week' attribute only displays data for the last day of the snapshot period, typically Sundays. This…
How can I remove the 'no date' column from my backlog report?
To remove the 'no date' column, simply delete the 'Backlog recorded - Date' attribute from your report. In your Zendesk report, hover over the attributes section and click the 'x' next to 'Backlog recorded - Date'. This action will remove the…
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