Difference Between Backlog Recorded and End of Period
Understand the difference between Backlog recorded and Backlog end of period in Zendesk reporting.
What is the difference between Backlog recorded and Backlog end of period?
Backlog recorded aggregates data over a period, while Backlog end of period shows the backlog count at the end of that period.
When using the 'Time - Backlog recorded' metric, you are summing up the backlog tickets over a selected timeframe. For instance, if you have a weekly backlog count of 10 on Monday, 11 on Tuesday, and so on, the total backlog recorded would be 70. On the other hand, 'Backlog end of period' only considers the backlog count at the end of the period, which in this example would be 9, the count on Sunday. For more details, you can refer to theExplore recipe: Backlog tickets by month.
More related questions
Why is there a column with no date in my backlog report?
A column with no date appears because it groups backlog data from days not shown in the End of week snapshot. In Zendesk reports, the 'End of week' attribute only displays data for the last day of the snapshot period, typically Sundays. This means…
How can I remove the 'no date' column from my backlog report?
To remove the 'no date' column, simply delete the 'Backlog recorded - Date' attribute from your report. In your Zendesk report, hover over the attributes section and click the 'x' next to 'Backlog recorded - Date'. This action will remove the…
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