Understanding No Date Column in Backlog Reports
Learn why a column with no date appears in your Zendesk backlog report and how it groups data.
Why is there a column with no date in my backlog report?
A column with no date appears because it groups backlog data from days not shown in the End of week snapshot.
In Zendesk reports, the 'End of week' attribute only displays data for the last day of the snapshot period, typically Sundays. This means that backlog data from other days, like Monday through Saturday, are grouped into a column with no date. This column is visible when using the 'Backlog recorded - Date' attribute, but if you remove this attribute, the data will be grouped under a 'no date' row.
More related questions
What is the difference between Backlog recorded and Backlog end of period?
Backlog recorded aggregates data over a period, while Backlog end of period shows the backlog count at the end of that period. When using the 'Time - Backlog recorded' metric, you are summing up the backlog tickets over a selected timeframe. For…
How can I remove the 'no date' column from my backlog report?
To remove the 'no date' column, simply delete the 'Backlog recorded - Date' attribute from your report. In your Zendesk report, hover over the attributes section and click the 'x' next to 'Backlog recorded - Date'. This action will remove the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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