Using Markdown and HTML in Zendesk Support - Frequently asked questions
Frequently asked questions
Where can I use Markdown in Zendesk Support?
Markdown can be used in several areas within Zendesk Support. You can use it in agent signatures, global agent signatures, and multibrand agent signatures. Additionally, if rich content is disabled, Markdown can also be used in macros and…
Where can I use HTML in Zendesk Support?
HTML can be used in various places within Zendesk Support, such as triggers, automations, dynamic content, email templates, CC email templates, welcome emails, and verification emails. However, HTML is not supported when using dynamic content in…
Can I use HTML in trigger email notifications in Zendesk?
Yes, you can use HTML in the body of trigger email notifications in Zendesk. This allows you to send nicely formatted emails to users when a new ticket is created or for other automated responses. Make sure to properly format your HTML to avoid…
How can I use HTML when creating tickets via the Zendesk API?
When creating tickets via the Zendesk API, you can use HTML by including it in the 'html_body' field of your request. If you use the 'body' field, HTML data will be stripped out, resulting in plain text. For more detailed instructions, you can…
Why doesn't HTML render in dynamic content for triggers and automations?
HTML does not render in dynamic content when used in triggers and automations in Zendesk. This is a known limitation, and HTML support is not expected in these areas. To work around this, you can use Liquid code to ensure HTML renders correctly….
Can I use Markdown or HTML in ticket comments via the API?
While creating or updating tickets via the API, you can use HTML in ticket comments by using the 'html_body' field. Markdown, however, is not supported in this context, and using the 'body' field will result in plain text. For more information on…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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