Using HTML in Zendesk API Ticket Creation
How can I use HTML when creating tickets via the Zendesk API?
When creating tickets via the Zendesk API, you can use HTML by including it in the 'html_body' field of your request. If you use the 'body' field, HTML data will be stripped out, resulting in plain text.
For more detailed instructions, you can refer to Zendesk's documentation on the Create Ticket endpoint.
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