image for site

HTML in Zendesk Trigger Emails

Learn how to use HTML in Zendesk trigger email notifications for better formatting.

Can I use HTML in trigger email notifications in Zendesk?

Yes, you can use HTML in the body of trigger email notifications in Zendesk. This allows you to send nicely formatted emails to users when a new ticket is created or for other automated responses.

Make sure to properly format your HTML to avoid any rendering issues. For more information, refer to the originalZendesk article.


More related questions

Where can I use Markdown in Zendesk Support?

Markdown can be used in several areas within Zendesk Support. You can use it in agent signatures, global agent signatures, and multibrand agent signatures. Additionally, if rich content is disabled, Markdown can also be used in macros and comments….

Where can I use HTML in Zendesk Support?

HTML can be used in various places within Zendesk Support, such as triggers, automations, dynamic content, email templates, CC email templates, welcome emails, and verification emails. However, HTML is not supported when using dynamic content in…

How can I use HTML when creating tickets via the Zendesk API?

When creating tickets via the Zendesk API, you can use HTML by including it in the 'html_body' field of your request. If you use the 'body' field, HTML data will be stripped out, resulting in plain text. For more detailed instructions, you can…

Why doesn't HTML render in dynamic content for triggers and automations?

HTML does not render in dynamic content when used in triggers and automations in Zendesk. This is a known limitation, and HTML support is not expected in these areas. To work around this, you can use Liquid code to ensure HTML renders correctly….

Can I use Markdown or HTML in ticket comments via the API?

While creating or updating tickets via the API, you can use HTML in ticket comments by using the 'html_body' field. Markdown, however, is not supported in this context, and using the 'body' field will result in plain text. For more information on…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites