How to Use Labels on Help Center Articles - Frequently asked questions
Frequently asked questions
How do I add or remove labels on individual Zendesk help center articles?
To add or remove labels on individual articles in your Zendesk help center, navigate to the article and click 'Edit article' in the top menu bar. If the Article settings panel isn't visible, click the Article settings icon to expand it. Then, click…
Can I change labels on multiple Zendesk articles at once?
Yes, you can change labels on multiple Zendesk articles simultaneously. In Guide, click the Manage articles icon in the sidebar, find the articles you want to update, and select them. You can select up to 30 articles at a time. Click the Article…
Why should I use labels on my Zendesk help center articles?
Labels are useful for influencing article search relevance, controlling bot article recommendations, and creating lists of related articles. They can make your articles more search-friendly and help define a whitelist of articles for bot…
What are the best practices for adding labels to Zendesk articles?
When adding labels to Zendesk articles, use them sparingly and focus on single-word labels where possible. Avoid using long phrases or variations of the same word. Ensure the article title and body contain relevant keywords, as they are more…
How can I filter Zendesk articles by labels using the API?
You can filter Zendesk articles by labels using the Help Center API. There are two endpoints: Article and Search. The Article endpoint queries the Help Center database, while the Search endpoint uses native Help Center search. These endpoints…
Can I use multi-word phrases as labels in Zendesk?
While you can use multi-word phrases as labels in Zendesk, it's generally more efficient to use single-word labels. Multi-word labels are broken into individual words for search purposes. If you need to use multi-word phrases, consider using…
Are labels case-sensitive in Zendesk?
Labels in Zendesk are generally case-insensitive, meaning 'automobile' and 'AUTOmobile' will be treated the same in search results. However, when using filters, an exact match is required, so it's best to keep label capitalization consistent for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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