Email Notifications: Untitled Ticket - Frequently asked questions
Discover why your email notifications show 'Untitled ticket' in the subject line. Explore frequently asked questions and solutions to common issues.
Frequently asked questions
Why does my email notification say 'Untitled ticket'?
If your email notification says 'Untitled ticket', it's likely because the ticket has no public comments. When using the placeholder{{ticket.title}}in a trigger or automation, it will display as 'Untitled ticket' if the ticket is private,…
How can I ensure my ticket title appears in email notifications?
To ensure your ticket title appears in email notifications, make sure the ticket has at least one public comment. The placeholder{{ticket.title}}will not render the ticket subject if the ticket is private, which happens when there are no…
What is a private ticket in Zendesk?
A private ticket in Zendesk is one that has no public comments and is invisible to end users. Private tickets are not included in notifications sent to end users, which is why placeholders like{{ticket.title}}may display as 'Untitled ticket'….
Why does the placeholder {{ticket.title}} not work in my notifications?
The placeholder{{ticket.title}}may not work if the ticket is private, meaning it has no public comments. In such cases, the placeholder will display as 'Untitled ticket' because private tickets are not visible to end users. To resolve this,…
How can I make a Zendesk ticket visible to end users?
To make a Zendesk ticket visible to end users, add at least one public comment to the ticket. Tickets without public comments are considered private and are not visible to end users. By adding a public comment, the ticket becomes public, allowing…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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