Ensure Ticket Title in Zendesk Email Notifications
How can I ensure my ticket title appears in email notifications?
To ensure your ticket title appears in email notifications, make sure the ticket has at least one public comment.
The placeholder{{ticket.title}}will not render the ticket subject if the ticket is private, which happens when there are no public comments. By adding a public comment, the ticket becomes visible to end users, allowing the title to be included in notifications.
More related questions
Why does my email notification say 'Untitled ticket'?
If your email notification says 'Untitled ticket', it's likely because the ticket has no public comments. When using the placeholder{{ticket.title}}in a trigger or automation, it will display as 'Untitled ticket' if the ticket is private,…
What is a private ticket in Zendesk?
A private ticket in Zendesk is one that has no public comments and is invisible to end users. Private tickets are not included in notifications sent to end users, which is why placeholders like{{ticket.title}}may display as 'Untitled ticket'….
Why does the placeholder {{ticket.title}} not work in my notifications?
The placeholder{{ticket.title}}may not work if the ticket is private, meaning it has no public comments. In such cases, the placeholder will display as 'Untitled ticket' because private tickets are not visible to end users. To resolve this,…
How can I make a Zendesk ticket visible to end users?
To make a Zendesk ticket visible to end users, add at least one public comment to the ticket. Tickets without public comments are considered private and are not visible to end users. By adding a public comment, the ticket becomes public, allowing…
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