You can create a direct link to a live chat popout window if your account uses the Web Widget (Classic). Simply share a specific URL with your customers to provide them with direct access to your live chat. For accounts with a dashboard URL like…
Yes, you can set the language for a Zendesk live chat popout link by adding a locale parameter to the URL. This allows you to customize the language of the chat interface for your customers. To set the language, append&locale=[language code]
to…
Using a direct chat link in Zendesk can limit certain functionalities, such as Chat triggers and conversion tracking. This is important to consider when deciding whether to use a direct link or the standard widget. While a direct link provides a…
No, using a direct chat link with Zendesk Messaging will not open a separate chat window. Instead, it will simply open the widget on a new page. This is a key difference between the Web Widget (Classic) and the newer Messaging feature. If you are…
To use a direct link for live chat, ensure that the Chat toggle is enabled in your Zendesk Web Widget (Classic) settings. This is a crucial step to allow the chat functionality to work properly. You can find this setting within your widget…