Create Direct Link to Zendesk Live Chat Popout
How can I create a direct link to a live chat popout window in Zendesk?
You can create a direct link to a live chat popout window if your account uses the Web Widget (Classic). Simply share a specific URL with your customers to provide them with direct access to your live chat.
For accounts with a dashboard URL likesubdomain.zendesk.com/chat, use the following link:https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=subdomain.zendesk.com. Make sure to replacesubdomainwith your actual Zendesk subdomain. If your dashboard URL isdashboard.zopim.com, use:https://v2.zopim.com/widget/popout.html?key=<ACCOUNT_KEY>, replacing<ACCOUNT_KEY>with your account key. Remember, this method is only applicable if you are using the Web Widget (Classic). For more details, check theoriginal article.
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Yes, you can set the language for a Zendesk live chat popout link by adding a locale parameter to the URL. This allows you to customize the language of the chat interface for your customers. To set the language, append&locale=[language code]to…
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Can I use a direct chat link with Zendesk Messaging?
No, using a direct chat link with Zendesk Messaging will not open a separate chat window. Instead, it will simply open the widget on a new page. This is a key difference between the Web Widget (Classic) and the newer Messaging feature. If you are…
How do I enable the Chat toggle in Zendesk Web Widget (Classic)?
To use a direct link for live chat, ensure that the Chat toggle is enabled in your Zendesk Web Widget (Classic) settings. This is a crucial step to allow the chat functionality to work properly. You can find this setting within your widget…
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