Enable Chat Toggle in Zendesk Web Widget (Classic)
How do I enable the Chat toggle in Zendesk Web Widget (Classic)?
To use a direct link for live chat, ensure that the Chat toggle is enabled in your Zendesk Web Widget (Classic) settings. This is a crucial step to allow the chat functionality to work properly.
You can find this setting within your widget configuration options. Enabling the Chat toggle ensures that your direct link will open the live chat popout window as intended, providing a seamless experience for your customers.
More related questions
How can I create a direct link to a live chat popout window in Zendesk?
You can create a direct link to a live chat popout window if your account uses the Web Widget (Classic). Simply share a specific URL with your customers to provide them with direct access to your live chat. For accounts with a dashboard URL like…
Can I set the language for a Zendesk live chat popout link?
Yes, you can set the language for a Zendesk live chat popout link by adding a locale parameter to the URL. This allows you to customize the language of the chat interface for your customers. To set the language, append&locale=[language code]to…
What are the limitations of using a direct chat link in Zendesk?
Using a direct chat link in Zendesk can limit certain functionalities, such as Chat triggers and conversion tracking. This is important to consider when deciding whether to use a direct link or the standard widget. While a direct link provides a…
Can I use a direct chat link with Zendesk Messaging?
No, using a direct chat link with Zendesk Messaging will not open a separate chat window. Instead, it will simply open the widget on a new page. This is a key difference between the Web Widget (Classic) and the newer Messaging feature. If you are…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
