Direct Chat Links with Zendesk Messaging
Can I use a direct chat link with Zendesk Messaging?
No, using a direct chat link with Zendesk Messaging will not open a separate chat window. Instead, it will simply open the widget on a new page.
This is a key difference between the Web Widget (Classic) and the newer Messaging feature. If you are using Messaging, the direct link functionality is not supported in the same way, and you will need to rely on the widget for chat interactions.
More related questions
How can I create a direct link to a live chat popout window in Zendesk?
You can create a direct link to a live chat popout window if your account uses the Web Widget (Classic). Simply share a specific URL with your customers to provide them with direct access to your live chat. For accounts with a dashboard URL like…
Can I set the language for a Zendesk live chat popout link?
Yes, you can set the language for a Zendesk live chat popout link by adding a locale parameter to the URL. This allows you to customize the language of the chat interface for your customers. To set the language, append&locale=[language code]to…
What are the limitations of using a direct chat link in Zendesk?
Using a direct chat link in Zendesk can limit certain functionalities, such as Chat triggers and conversion tracking. This is important to consider when deciding whether to use a direct link or the standard widget. While a direct link provides a…
How do I enable the Chat toggle in Zendesk Web Widget (Classic)?
To use a direct link for live chat, ensure that the Chat toggle is enabled in your Zendesk Web Widget (Classic) settings. This is a crucial step to allow the chat functionality to work properly. You can find this setting within your widget…
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