Add Hyperlinks to Tickets via Macros - Frequently asked questions
Explore how to add hyperlinks to Zendesk tickets using macros. Find answers to common questions and enhance your ticketing process with this comprehensive guide.
Frequently asked questions
Can I add hyperlinks to Zendesk Support tickets using macros?
Yes, you can add hyperlinks to tickets through macros in Zendesk Support. The method to add hyperlinks depends on the formatting options configured in your Support account. If you have rich content enabled, you can use the Hyperlink icon to add…
How do I add a hyperlink to a macro with rich content enabled?
To add a hyperlink to a macro with rich content enabled, you can use the Hyperlink icon available in the text toolbar. Simply enter the link text in the macro, highlight that text, and then use the Hyperlink icon or keyboard shortcuts to turn the…
Can I use Markdown to add hyperlinks in Zendesk macros?
Yes, you can use Markdown to add hyperlinks in Zendesk macros if Markdown is enabled in your account. To add a hyperlink using Markdown, use the format[Link text](http://www.URL.com). This method is supported in the standard Support agent…
Why can't I add hyperlinks in macros within the Agent Workspace?
Currently, the Agent Workspace in Zendesk does not support adding hyperlinks in macros using Markdown. In the Agent Workspace, only full URL strings are clickable within macros. This limitation affects the ability to guide customers to specific…
What are the steps to add a hyperlink in a Zendesk macro?
To add a hyperlink in a Zendesk macro, follow these steps based on your formatting settings. If rich content is enabled, enter the link text in the macro, highlight it, and use the Hyperlink icon or keyboard shortcuts to create the link. For…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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