How to Create a Conversation Bot - Frequently asked questions
Frequently asked questions
How do I create a conversation bot for web and mobile channels in Zendesk?
Creating a conversation bot in Zendesk allows you to automate interactions with customers on your web and mobile channels. To get started, navigate to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. From…
Can I clone an existing bot in Zendesk?
Yes, you can clone an existing bot in Zendesk to use it as a starting point for a new bot. To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Then, click on Manage bots, find the bot you…
What are the steps to add a custom avatar to a Zendesk bot?
Adding a custom avatar to your Zendesk bot can personalize the customer experience. When creating or editing a bot, you have the option to upload a custom avatar. The image should be a JPG, PNG, or GIF file and must be smaller than 100KB, with an…
How can I enable generative AI features for my Zendesk bot?
Enabling generative AI features for your Zendesk bot allows it to use generative replies and bot personas, enhancing its interaction capabilities. During the bot creation process, you can turn on these features in the Generative AI section. Simply…
What happens if I don't publish my Zendesk bot?
If you don't publish your Zendesk bot, it will remain in draft mode and won't be active on any messaging channels. This means that the default messaging response will continue to be used for that channel until the bot is published. To make your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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