Enable Generative AI Features for Zendesk Bots
How can I enable generative AI features for my Zendesk bot?
Enabling generative AI features for your Zendesk bot allows it to use generative replies and bot personas, enhancing its interaction capabilities. During the bot creation process, you can turn on these features in the Generative AI section.
Simply navigate to the Admin Center, create or edit a bot, and in the Generative AI section, select 'Turn on generative AI features'. This will allow your bot to provide more dynamic and personalized responses to customer inquiries.
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Yes, you can clone an existing bot in Zendesk to use it as a starting point for a new bot. To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Then, click on Manage bots, find the bot you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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