Creating a conversation bot in Zendesk allows you to automate interactions with customers on your web and mobile channels. To get started, navigate to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. From there, click on Manage bots and then Create bot at the top of the page.
You'll need to enter some basic information, such as the bot's name and language. You can also add a custom avatar if desired. Once you've set up the basics, you can enable generative AI features for more advanced interactions. After creating the bot, it will remain in draft mode until you publish it and connect it to a messaging channel. For more detailed instructions, check out theoriginal Zendesk help article.
Yes, you can clone an existing bot in Zendesk to use it as a starting point for a new bot. To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Then, click on Manage bots, find the bot you…
Adding a custom avatar to your Zendesk bot can personalize the customer experience. When creating or editing a bot, you have the option to upload a custom avatar. The image should be a JPG, PNG, or GIF file and must be smaller than 100KB, with an…
Enabling generative AI features for your Zendesk bot allows it to use generative replies and bot personas, enhancing its interaction capabilities. During the bot creation process, you can turn on these features in the Generative AI section. Simply…
If you don't publish your Zendesk bot, it will remain in draft mode and won't be active on any messaging channels. This means that the default messaging response will continue to be used for that channel until the bot is published. To make your bot…